Terms & Conditions

Trust IT Skills provides computer repair, laptop repair, MacBook repair, iMac repair, software setup, data services, hardware diagnostics, performance optimisation, and related IT support services in Dubai.

Our services may be provided at our service location, through pickup and delivery, on-site, or remotely, depending on the type of service and availability.

When you request a service, you agree to provide accurate information about your device, issue, contact details, and service requirements.

We may ask for additional details before confirming the service, including device model, fault symptoms, repair history, warranty status, and whether important data is stored on the device.

Service acceptance depends on device condition, part availability, technical feasibility, and our ability to perform the requested work.

Some issues require diagnostics before we can confirm the exact fault, repair method, cost, or expected service outcome.

Diagnostics may include checking hardware components, software condition, operating system behaviour, storage health, battery status, display output, ports, internal connections, or other relevant areas of the device.

A diagnostic result is based on the condition of the device at the time of inspection. Additional issues may be discovered after deeper inspection or during the repair process.

Any price shared before inspection may be an estimate unless clearly confirmed as a final quotation.

Final pricing may depend on device model, fault condition, part availability, repair complexity, software requirements, data service requirements, and any additional issues found during diagnostics.

We will aim to inform you before proceeding with additional paid work.

Prices may change if the original issue is different from the reported issue or if additional faults are discovered.

We may require your approval before starting repair work, ordering parts, installing software, replacing components, recovering data, transferring files, or performing any service that may affect your device setup.

Approval may be given in writing, by email, WhatsApp, phone confirmation, service form, or another accepted communication method.

Once you approve a service, we may begin work, order parts, or allocate technician time.

You are responsible for backing up important files, documents, photos, videos, software keys, passwords, business data, and any other information stored on your device before submitting it for service.

While we take reasonable care during repair and diagnostics, we are not responsible for data loss, software loss, corrupted files, missing applications, deleted settings, failed drives, or storage issues unless caused by proven negligence.

For services involving data recovery, data backup, file transfer, system migration, or storage replacement, results depend on the condition of the storage device and cannot be guaranteed.

Some services may require access to your device, operating system, user account, software, or administrator settings.

You may be asked to provide passwords, unlock the device, disable activation locks, or grant temporary access so we can diagnose or complete the service.

We recommend removing or protecting sensitive personal files before submitting your device where possible.

Replacement parts may be original, OEM, compatible, refurbished, or high-quality third-party parts depending on device model, availability, customer preference, and service quotation.

We will aim to explain the available option where relevant.

Part availability may affect repair time, pricing, and whether the service can be completed.

A limited service warranty may apply to selected repairs or replacement parts, depending on the service type, part used, and issue repaired.

Warranty does not cover:

Devices with severe liquid damage, board-level damage, or intermittent faults may have limited or no warranty depending on condition.

Warranty terms should be confirmed at the time of service.

Any repair time shared with you is an estimate, not a guarantee.

Repair time may depend on diagnostics, part availability, device condition, customer approval, software installation time, data transfer volume, and unexpected technical issues.

We will aim to keep you updated when there are major changes to the expected timeframe.

Some devices may be unrepairable due to severe damage, unavailable parts, liquid damage, logic board failure, storage failure, previous repair attempts, or technical limitations.

If a device cannot be repaired, diagnostic or inspection fees may still apply where previously agreed.

We may suggest alternative solutions such as data recovery, part replacement, device upgrade, or replacement device planning where appropriate.

You are responsible for collecting your device after service completion or after being informed that the device is ready, unrepairable, or awaiting your decision.

Devices left uncollected for an extended period may be subject to storage fees or handling procedures in accordance with applicable law and our internal policy.

We may contact you using the details you provided. It is your responsibility to keep your contact information accurate and reachable.

Payment may be required before, during, or after service depending on the repair type, parts required, or quotation terms.

We may require advance payment for special-order parts, complex repairs, software services, business support, or pickup and delivery services.

A device may not be released until all agreed charges are paid.

You may cancel a service request before work begins.

If work has already started, diagnostics have been completed, parts have been ordered, or technician time has been allocated, fees may apply.

Special-order parts may not be refundable once ordered, depending on supplier terms and part condition.

Remote or on-site support may be offered for selected services.

You agree to provide safe and reasonable access to the device, network, software, or location required to complete the service.

Remote support may require screen sharing, temporary access, or your direct participation during the session.

We are not responsible for internet issues, third-party platform failures, unsupported software, or limitations caused by restricted access.

You are responsible for ensuring that any software, operating system, license key, subscription, or account used on your device is legal, valid, and accessible.

We do not provide illegal software, cracked software, unauthorised license keys, or any service that violates software licensing rules.

If software installation or setup requires a paid license, subscription, or account login, you are responsible for providing it.

You agree to use our website only for lawful purposes.

You must not misuse the website, attempt unauthorised access, upload harmful content, interfere with website performance, copy content without permission, or use the website in a way that may harm Trust IT Skills or other users.

Website content is provided for general information about our services and may be updated at any time.

All website content, including text, service descriptions, layout, graphics, branding, and other materials, belongs to Trust IT Skills or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

To the maximum extent permitted by applicable law, Trust IT Skills is not liable for indirect, incidental, special, or consequential losses, including loss of profits, business interruption, loss of data, loss of software, loss of opportunity, or loss caused by device failure.

Our responsibility for any service is limited to the amount paid for that specific service, unless otherwise required by applicable law.

Nothing in these Terms excludes liability where it cannot legally be excluded.

Some services may involve third-party products, software, platforms, products, parts, applications, or service providers.

We are not responsible for third-party terms, pricing, updates, account access, license restrictions, service outages, or product changes.

Your use of third-party services may be subject to their own terms and privacy policies.

We may update these Terms from time to time to reflect changes in our services, website, business practices, or legal requirements.

The updated version will be published on this page with a revised effective date.

Continued use of our website or services after updates means you accept the revised Terms.

These Terms are governed by the laws applicable in the United Arab Emirates.

Any dispute related to these Terms, our website, or our services will be handled by the competent courts in Dubai, UAE, unless otherwise required by applicable law.

If you have any questions about these Terms & Conditions, please contact us: